PlayOLG Casino is an official, government-owned online gambling site of the Ontario province. It opened its doors to players in 2015 and soon became one of the favourite online casinos among Canadian players living in Ontario. And since the site is owned by the Ontario Lottery and Gaming Corporation, it's entirely legal, regulated, and tax-free in Canadian dollars.
OLG Casino offers all the popular casino games, including table games and online slots. Players can even enjoy online lottery games. They also provide 24/7 customer service, and there are no withdrawal limits. Does this mean OLG is worth giving it a go? Well, online reviews may indicate the things aren't as colourful as you might expect.
Many players claim that OLG games are rigged and that the site uses software that meddles with odds. And while it sounds silly considering that OLG Casino is a government-regulated site with so many negative reviews, it is impossible to ignore them.
How true are those allegations, though? We'll cover this, and more, in the following breakdown:
Online Casino OLG Overview
Although OLG as an internet gaming site has been active since 2015, its origins date back to 1975. Back then, it was known under the name of the Ontario Lottery Corporation. Everything changed in 2000 when the OLC joined forces with the OCC (Ontario Casino Corporation) to create PlayOLG.
- Established in: January 2015
- Owned by: Ontario Lottery and Gaming Corporation
- Regulated by: Alcohol and Gaming Commission of Ontario
- Withdrawal limits: No
- Payment methods: Visa, MasterCard, Instant Banking, Bank Transfer
- Customer service: email, telephone, live chat
- Mobile app: Yes
- Live games: No
- Access limitations: Yes (you have to be at least 19 years old and an Ontario resident)
Online Casino Games Available
Although OLG Casino offers most of the popular games, it is fair to say its game selection is not overly impressive. In fact, one can even say it is utterly disappointing, especially compared to offshore casinos. When visiting the OLG site, you can play online slots and classic table games (poker, roulette, blackjack) or try your hand at an online lottery. There are no live dealer games or a bingo hall. Sports betting is also not on the table.
Although the slot offering at OLG is limited to less than 150 slot machines (not many compared to the competition), the positive is that it includes many popular titles developed by the renowned IGT (International Game Technology).
When at PlayOLG, you can enjoy the all-time IGT classics, such as:
Besides IGT, PlayOLG also works with other developers, including Blueprint, AGS, and SG Digital.
Despite its relatively poor slot collection, the section where OLG struggles the most is table games. In general, you can play only three games - blackjack, roulette, and poker. Of course, they divide into various variations, but it's fair to say that the overall selection is very disappointing, to say the least.
There are no craps or live dealer games. In other words, if you want to play some classic table games, PlayOLG is definitely not the best casino for you. The good news is that PlayOLG has recently introduced video poker, which makes a great addition to their portfolio. The only problem is that there aren't many variations you can play. Hopefully, this will change soon.
The lottery section is the heart and soul of OLG. You can buy lottery tickets for many different lotteries, with the most popular being Lotto MAX, Lotto 649, Daily Grand, Daily Keno, Ontario 49, and Encore. Players can check the winning numbers from the site, whereas winners are usually notified by email.
The whole layout for lottery games also looks more impressive than for other games. In short, you can clearly see that lotteries are the main focus of OLG and the online casino is a secondary matter. Will this change in the future? Only time will tell, but at the moment, it is fair to say that PlayOLG is not the best Canadian site casino-wise.
OLG Bonuses and Promotions
Once you create your OLG account and place a deposit, you can take advantage of a welcome bonus (a 100% deposit bonus) and 10 CAD in free cash if you set a weekly deposit limit. In fact, deposit limits are something PlayOLG encourages its players to set as a part of the casino's commitment to social responsibility. What we also want to note here is that these bonuses come with certain strings attached. To be able to withdraw these funds, you have to reach a specific threshold.
Generally speaking, bonuses are not as attractive as at other online casinos. OLG also doesn't run any ongoing promotions or VIP programs. That is certainly a huge blow, considering that most online gambling sites treat such features as a must-have. The only way you can win some additional rewards is by agreeing to participate in various surveys via the OLG Connect Player Panel.
We have to admit that in terms of design, PlayOLG Casino looks very smooth. Games also look fine and authentic. However, the overall design and user experience are not the things we want to focus on here. Rather than that, we would like to address the controversies surrounding the OLG software.
As mentioned, numerous players claim that OLG uses software that manipulates the odds. What's more, there are also rumours that they use a programme that analyses winners' betting patterns. Moreover, online reviews claim that even the lotteries are rigged and that the average payout is a mere 50%.
Are those claims true? OLG obviously denies any rumours of games being rigged in any way. However, considering how many online comments are there, it's hard not to believe there is a remote possibility the site uses its software to decrease players' chances of winning. As absurd as it may sound, considering PlayOLG is a government-owned and regulated site.
Other than that, there is not much we can complain about regarding OLG's software. All games run smoothly, and there are no lags or bugs that can ruin the user experience. They also work with reliable online casino game developers like IGT, so there is not much we can complain about in terms of game and site quality.
OLG also offers its players an opportunity to play on a mobile device. The official Play OLG app is available both for Android and iOS devices, but it is still far from being fully optimized. Firstly, not all games are available, and you can expect lags. What's more, you still need to register via their actual desktop website to access the app, which is not very convenient and can ruin the overall user experience.
The first thing that demands clarification here is that OLG only accepts Canadian dollars. Other than that, there are no differences between OLG and international online casinos. Just like many other sites, PlayOLG requires a minimum deposit (15 CAD) which you can conveniently transfer using Visa, MasterCard, and Interac Online Payment directly from your bank account.
Now, regarding withdrawals, things are slightly more complicated. Firstly, they can be done only through Electronic Funds Transfer, which usually takes 3-5 days. Secondly, OLG requires a copy of an original bank statement that should include the bank name, transit, account number, name, and address. It might seem like a lot of trouble for a simple withdrawing transaction, which OLG compensates by not imposing any withdrawal limits.
User Security and Protection
Security is something OLG takes very seriously. To keep players safe, PlayOLG Casino has invested in developing a special protection program known better as PlaySmart. It provides players with all the information regarding responsible gambling. There are also four tools you can use that allow you to set budgets and time limits, schedule breaks, and manage the risk profile.
OLG Casino also uses a system that allows players to opt for self-exclusion. If that happens, the site blocks the user's account, preventing them from playing. The site also removes such a user from its marketing mailing list.
The site also takes serious steps towards fighting underage gambling. Unlike most casino sites, when creating an account at OLG, you need to not only confirm your age but also fill in your occupation details. That way, the casino can determine whether you are eligible to play. To buy lottery tickets, you need to be at least 18, whereas to play casino games, you have to be 19. Also, in both cases, you need to be a resident of Ontario to become an OLG player.
Customer service is by far the most positive part of PlayOLG. The site has easy-to-understand tutorials, clear T&A, and its FAQ section is informative. You can also expect 24/7 support which you can contact via live chat, phone, or email. Their customer service is really knowledgeable and fluent both in French and English.
Play OLG vs Offshore Online Casino
Although OLG is not a terrible online gaming site, it looks slightly bleak compared to offshore online casinos. In terms of game selection, PlayOLG is no match to many other online gambling sites. The same goes for bonuses, ongoing promotions, and the number of banking options. Additionally, OLG doesn't have any live dealer games or sports betting opportunities, and it doesn't hold tournaments.
Other Online Casinos for Canadian Players
Considering the controversies, poor game variety, and rather unimpressive bonuses, it is fair to say that OLG is not the best Canadian casino. Sure, it is not the worst, and it certainly has its benefits. However, numerous other sites come with many more advantages, games, more attractive offers, and much higher payout rates.
Here are some of the best alternative casinos Canadian players can play at:
- $1,200 welcome package
- Over 800 real money slots plus all popular casino games
- Licensed in Malta and the UK
- Established in 2012
- Find the comprehensive review here
2. Betway Casino
- $1,800 sign-up welcome bonus
- Great collection of popular games and slots
- Licensed in the UK, Malta, Spain, Italy, Sweden, Denmark & Germany
- Founded in 2006 and official sponsor to West Ham United
- Find our review here
3. Jackpot City
- Earn up to $1,600 over four real money deposit match bonuses
- Massive collection of online slots
- Licensed in Malta
- Established in 1998 - considered the "home of progressive jackpots"
- Learn more from our full review
4. Spin Casino
- $1,000 sign-up welcome bonus
- More than 600 themed slot games
- Licensed in Malta
- Founded in 2001 - one of the oldest and most renowned online casinos
- Click here for our full review
5. All Slots
- $1,500 welcome bonus
- Offers all the hottest games and hundreds of slots
- Licensed in Malta
- Online since 2000
- Check out our full review
Considering all the pros and cons, it is clear to see that Play OLG Casino lacks the quality of numerous other gambling sites. Of course, it should be noted that the site is still developing, and there are many more improvements on the way. However, at the moment, OLG is far from becoming Canada's favourite online casino.
What's more, let us not forget about the controversies surrounding the website. Despite being government-run and regulated, numerous players claim that the casino is rigged. According to many, OLG uses software that meddles with odds with an average payout of just 50%. This, plus poor game collection and unattractive bonuses, do not serve as the best recommendation.
And what about the big question given in the title? Is OLG Casino indeed rigged? Unfortunately, we cannot give you a clear answer. One thing is certain, the user feedback is mostly negative, meaning that there is a high chance something is off. On the other hand, it sounds odd for a gambling site regulated by the Canadian Alcohol and Gaming Commission to use illegal software.
Nevertheless, if you do not want to take any chances, there are many more online gambling sites available in Canada that offer a great experience. Make sure to check them out if you have doubts regarding the OLG's legitimacy.