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Published date 18 January 2021

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About eCOGRA

eCOGRA is an independent non-profit organization based in UK that tests casino software. The organisation specialises in the certification of online gaming software and the audit of Information Security Management Systems.

eCOGRA sets and measures online casino operators against the high industry standards.

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History

The company was established in 2003 in the United Kingdom and introduced the first formal self-regulation program to the online gambling industry the same year. eCOGRA’s objectives are to bring about player protection, fair gaming and responsible conduct by operators, software providers and other relevant service providers.

In 2009 eCOGRA awarded the industry’s first ever mobile gambling provider accreditation to Spin3, and in 2017 it became the first independent online gambling test house awarded ISO/IEC 17021-1:2015 certification by UKAS (United Kingdom Accreditation Service - the UK's National Accreditation Body) to offer accredited ISO/IEC 27001 certifications.

What does eCOGRA do?

eCOGRA sets and measures online casino operators against high industry standards. Not every casino operator gets the seal because they do not meet the guidelines and stringent requirements. Therefore, any online casino you find displaying an eCOGRA certification guarantees you:

  • Best business practices
  • High safety standards
  • Transparency
  • Fair and reliable number generator
  • Honest marketing
  • Well established bonus rules
  • Fast payout slots

What is the eCOGRA eGAP Seal?

The eCOGRA eGAP Seal indicates to players and other stakeholders that operational systems are secure, that games are fair, and continuously monitored to consistently high standards.

The eGAP requirements include the European Committee for Standardisation’s Responsible Remote Gambling Measures, which means operators certified for eGAP compliance will also be compliant with CWA 16259:2014.

eCOGRA provides certified software provider and operator management with comfort that appropriate controls, policies and procedures are in place to comply with best practice operational requirements.

Good to know!

eGAP approvals are an effective way of helping to prepare operators for certification in regulated markets.

What does a casino operator need to do to display the eCOGRA eGAP Seal?

eCOGRA shall ensure that seal holders meet the following requirements by reviewing the seal holders’ premises, client websites and acceptable financial and control practices used to meet this objective:

  • The casino must be committed to promoting socially responsible gambling. They must work with players, employees, and relevant industry stakeholders to help combat problem gambling.
  • The casino must implement all reasonable measures that prevent underage individuals from accessing gambling products.
  • The casino should ensure that strict security measures and gambling supervision is implemented and enforced to prevent fraudulent player activity.
  • The casino should ensure that the privacy and confidentiality of all player information.
  • The casino should ensure prompt and accurate processing of deposits, winnings and payment requests.
  • The casino should ensure that gambling products are subjected to continuous and rigorous independent assessment to ensure products continue to operate in a fair manner.
  • The casino should endeavour to employ well balanced advertising and marketing campaigns.
  • The casino must be committed to providing players with an enjoyable gambling experience with access to 24/7 support.
  • The casino should operate gambling products within an internal control environment that is in line with good practice.

What does the eCOGRA eGAP Seal mean for players?

eCOGRA shall ensure that seal holders meet the following requirements by reviewing the seal holders’ premises, client websites and acceptable financial and control practices used to meet this objective: